Refund & Cancellation Policy

1. Overview

Pulse enables prepaid and postpaid charging sessions through our app, web and partner channels. This policy outlines when refunds apply and how cancellations are managed.

2. Prepaid charging

Any unused amount from prepaid sessions is automatically refunded to the original payment method. Additional consumption beyond the prepaid value will be billed at session end.

After a successful charge, Pulse reserves the right to recover applicable usage fees from the linked payment method or wallet.

3. Cancellation windows

• Free cancellation: Up to 30 minutes before the scheduled slot.
• Partial refund: 15-30 minutes before the session start (50% refund of booking fees).
• No refund: Less than 15 minutes before start time or no-shows.

In case of auto-cancellation due to no-show, booking or convenience fees remain non-refundable.

4. Refund timelines

• Refunds are initiated within 5-7 business days.
• Digital wallets typically reflect refunds instantly.
• Bank transfers can take 3-5 business days to appear.
• Card refunds may take up to two billing cycles.

5. Exceptional circumstances

Refunds or fee waivers may be approved for:

• Technical issues, charger malfunction or network outage
• Grid failures, natural disasters or safety incidents
• Vehicle breakdowns or verified medical emergencies

6. Dispute resolution

• Contact support with booking reference, session details and reason for dispute to request a manual review.
• Provide documentation where applicable (photos, invoices, support tickets) to expedite resolution.